Note: Please kindly complete KYC verification before starting the process to disable Authenticator/Authy
On the Web browser version
Step 1: Log in your Remitano account
Step 2. From the Home page, Please click on Profile icon (1) -> then choose Setting (2)
Step 3. At 2FA Authenticator -> Please kindly choose Manage button
On the App version
Step 1. From the home page, please kindly choose this Profile Icon
Step 2. Please choose Setting -> Then choose 2FA Authenticator
* Then we can follow the same process as below for both App version and Web browser
Step 4. Please click on Disable button
*At this step, you will have 2 options, you can choose the most appropriate option
Step 5.1. If you can still access to your old authy app, you can disable by yourself by inputting the 6 digit-code generated by the Authenticator app -> then click on Disable button
Step 5.2. If you lost access to your Authy app, please click on “I lost Authenticator" button -> then follow the next instruction
For security reasons for your account, you need to confirm your request to disable Authenticator Authentication by:
•Capture a selfie of you holding your identity card and a sheet of paper with handwriting. On the paper, write a text: “Confirm disable Authenticator at Remitano.com YYYY/MM/DD”
(The system will automatically update the time to the current one)
The picture needs to satisfy the following conditions:
• Has not been modified
• Is not blurred
• Can see your arm holding the paper clearly
• Use handwriting
Thank you!