When sending Bitcoins to your Remitano wallet, you need to wait for one confirmation from Bitcoin Network, it takes about 10-60 minutes. Transactions between Remitano Wallets is instantaneous. When withdrawing Bitcoins to your wallet, it may take few minutes for signing and relaying the BTC transaction, so please bear with us.

I've waited 60 minutes and my transaction is still pending, now what?

The Bitcoin network might be experiencing congestion, in this case transactions will take much longer to go through.

Bitcoin transactions have to be confirmed by the Bitcoin network. When a transaction is made it gets sent into a transaction pool from where it is bundled up into blocks that Bitcoin miners confirm through mining. Blocks get mined on average every ten minutes and only a finite number of transactions can fit into each block. Sometimes blocks can take much longer or much less time to mine. On rare occasions there can be several hours between successfully mined blocks. This means that the pool of unconfirmed transactions grows larger than what can fit into a single block, making it take a long time for transactions to become confirmed. Once the transaction has been included in a block and has been mined, it has been confirmed once. When the confirmation count of the transaction is 1, the transaction appears in the receiving wallets. You can read more about confirmations on the Bitcoin wikipedia and you can see the current number of unconfirmed transactions on the Bitcoin network here.

To check the status of your Bitcoin transaction

You need to know the transaction id (TX ID) or the receiving wallet address (looks like: 1JF7RrjBzmVymz3cFeGWA7iVg3y6UXxyg) and the amount of Bitcoins transferred. On Remitano.com you can get the transaction information from your wallet transaction history after you have made the transfer.

Go to https://blockchain.info/.

Type in the receiving address or the transactions ID (TXID) into the Search field. Use the Bitcoin amount to quickly identify transactions if the receiving address has several transactions incoming.

Click the transaction to view more information about it

Look for where it shows you how many confirmations the transaction has.

If your transaction has...

  • ...more than six confirmations: the receiving wallet should have received the transaction. Please contact the provider of the receiving wallet if the transaction still does not appear in the receiving wallet.
  • ...0-6 confirmations or unconfirmed: the transaction has left the sending wallet and is still under way.
  • ...you cannot find the transaction: the transaction never left from the sending wallet. Contact the provider of the sending wallet.

Currently the minimum amount you can send to Remitano is 0.0005 BTC. Bitcoin deposits less than that are not processed.

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