If you're wondering “Can I change my username on Remitano?”, the answer is no. This article explains Remitano’s policy on usernames, and what to do if you lose access to your registered email.
Can You Change Username on Remitano?No — Remitano does not allow users to change usernames under any circumstances.
This rule helps maintain transparency, user trust, and account consistency on the platform.
What If You Lost Access to Your Email?If you've lost access to your registered email, Remitano may allow you to:
Create a new account, but only after verifying your situation thoroughly.
To qualify, you must submit detailed evidence that:
You can no longer access your old email
You've already tried all available recovery methods
The email service provider cannot help recover the email
What Evidence Do You Need to Provide?To request a new account due to email loss, you must submit:
Screenshots or documents showing your attempts to recover the email
Error messages from the email service
Any other proof showing the email is unrecoverable
The more detailed and clear your evidence, the faster support can assist you.
What to Do If You Need Help?If you’re stuck or unsure, here’s how to get help:
Contact Remitano’s Customer Support via:
Live Chat (in-app)
Support email listed on the platform
Clearly explain the situation and attach your supporting evidence.
Why Is Username Change Restricted?Remitano prioritizes:
Security – Prevent impersonation and fraud Traceability – Keep a clear record of user identity Stability – Ensure trust in P2P trading
Changing usernames could lead to identity confusion and transaction risks.
Username Changes Are Not Allowed – But Support Is Here to HelpWhile you can’t change your username on Remitano, the platform provides support if you lose access to your email. Submit clear proof and reach out to the support team for further guidance.
Stay secure and transparent while trading on Remitano!
