If you're a seller and encounter problems in a trade, Remitano allows you to file a dispute to resolve the issue securely. This guide explains how to file a dispute as a seller on Remitano, what reasons are valid, and what proof you need to provide.
When Can the Seller File a Dispute?You can only file a dispute after the buyer marks the payment as “Transferred”.
Here are common valid reasons:
You haven’t received the payment The Buyer paid the wrong amount The Buyer used a bank account not in their name The Buyer tries to negotiate the final price Other suspicious behavior
Make sure to wait until the payment status changes to Paid/Verifying Payment before opening a dispute.
How to File a Dispute – Step-by-Step Step 1: Click “Dispute”
After the buyer clicks “Transferred,” click on “Dispute”
→ Then click “File a dispute”
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Step 2: Fill Out the Dispute Form
2.1 Reason for Dispute
Select one of the listed reasons (e.g., no payment received)
2.2 Additional Information (Required)
Write a short explanation (max 200 characters) describing the issue
2.3 Upload Dispute Proof
Submit relevant files like:
Bank statement in PDF
Video screen recording from your banking app or website, showing:
• No incoming transaction
• From home page → transaction list
File types: PDF, JPG, PNG, MP4, MOV, HEIC Max size: 50MB total (max 3 files)
After Submitting the DisputeOnce submitted, your case will enter the review process:
You can:
Upload additional proof if requested
Cancel the dispute (only if you filed it)
→ Trade status will return to “Paid / Verifying Payment”
Chat with the buyer or Customer Support
Keep checking for updates in the trade chat.
Viewing the Dispute ResultThe final outcome will show on the same screen:
Released – Coins are released to the buyer Canceled – Dispute is closed without releasing
The resolution will be shown once Customer Support has completed their review.
Important Notes About Escrow ProtectionOnce the coins are released from escrow, you cannot reopen a dispute.
That’s why it’s critical to file a dispute before the coins are released manually.
See the full trading terms here: https://remitano.com/policy-terms
Tips to Strengthen Your Seller Dispute Case Always check that the buyer’s name matches the sender Take clear screenshots or full recordings Submit proof early during dispute phase Remain calm and polite in communications
Know Your Rights – Protect Your Coins as a SellerNow you know exactly how to file a dispute as seller on Remitano. If there’s a payment issue or suspicious behavior, don’t hesitate — use the platform’s dispute system to stay protected and get a fair resolution.
Act fast, provide strong proof, and let Remitano help you resolve the issue.
