How to File a Dispute as a Buyer on Remitano – Step-by-Step Guide

How to File a Dispute as a Buyer on Remitano – Step-by-Step Guide

If you're a buyer and something went wrong with your trade on Remitano, don’t worry — you can file a dispute to request assistance. Here’s a complete guide on how to file a dispute as buyer on Remitano, including valid reasons, required documents, and what to expect during the process.

When Should a Buyer File a Dispute?

You can file a dispute only after you've made payment and clicked “Transferred” on the order. Common dispute reasons include:

Seller did not release the crypto
You paid more than required
Seller asked to complete the trade outside Remitano
Seller provided incorrect bank details
Other suspicious or irregular activities

Disputes are available after the countdown ends and once you click "Transferred".

How to File a Dispute – Step-by-Step

Step 1: Mark as Transferred
Click “Transferred” and submit proof of payment

Step 2: Wait for the Dispute Countdown
After submission, you will see a timer
Once it ends, click “File a Dispute”

Step 3: Fill Out the Dispute Form
3.1 Reason for Dispute

• Select one main reason (e.g., Seller didn’t release funds)

3.2 Additional Information (Required)

• Describe the issue clearly (Max 200 characters)

3.3 Upload Proof
Attach up to 3 files (images, PDFs, videos):

• Screenshot/video of your payment app (starting from login screen)

• Include:
  • Sender’s name
  • Account number
  • Transaction ID
  • Date
  • Receiver’s info
  • Amount

Supported formats: PDF, PNG, JPG, HEIC, MP4, MOV
Max size: 50MB for all files combined

After Submitting a Dispute

Once submitted, your dispute enters the review phase:

You can:

• Chat with Remitano support or the seller

• Upload more files if requested

• Cancel the dispute (only if you were the one who filed it)

If canceled, the trade will revert to “Paid/Verifying Payment”, and you may proceed manually.

Viewing the Dispute Result

When support resolves your case, you will receive the result:

Released – Coins are sent to you
Canceled – Trade ends with no release

You can track all updates inside in the trade chat.

Important Note About Escrow

Once the seller releases the crypto from escrow, you can no longer open or re-open a dispute.
Always file your dispute before the coin is released.

Full Trading Policy: https://remitano.com/policy-terms

Tips for a Successful Dispute

Submit proof clearly and promptly
Keep communication polite and clear
Follow instructions from Customer Support
Don’t delay the process — act as soon as you spot a problem

Protect Yourself by Knowing How to Dispute on Remitano

Now you know how to file a dispute as a buyer on Remitano and what to do when something feels off. The dispute system is there to protect you — just follow the steps, provide valid proof, and let the support team help you get a fair result.

Stay informed, stay safe, and trade smarter with Remitano!