Wondering what to do if you forgot to click Transferred on Remitano? Don’t panic — if you’ve already made the payment but missed the 15-minute deadline to confirm it, there are still ways to recover your trade. Here’s everything you need to know to handle this situation and avoid future issues.
Why the “Transferred” Button MattersWhen you open a trade to buy crypto (BTC, ETH, USDT, BNB, etc…), you are given 15 minutes to:
Make the payment using the seller’s bank details Click “Transferred” to notify the seller and the system
A countdown timer will appear in the top-right corner of your payment screen.
If you press the button on time, the coins will remain frozen in escrow until the seller confirms.
What Happens If You Miss the Deadline?If the 15-minute window expires and you didn’t click “Transferred”:
The trade will be automatically cancelled The seller’s coins will be unfrozen and released You may lose the chance to complete the deal
But don’t worry — Remitano may help reopen the trade.
C. How to Contact Remitano Support
If you made the payment but missed clicking “Transferred”:
Step 1: Prepare your Trade ID or Reference Step 2: Contact Remitano via:
In-app Live Chat Box
Email: support@remitano.com or team@remitano.com
Step 3: Explain the situation clearly
Include when you made the payment, why you missed the deadline, and attach payment proof.
This allows support to investigate and respond appropriately.
D. What Can Support Do for You?
Remitano support will consider the case and may:
Try to reopen the trade — the coins will be refrozen in escrow If reopening fails (e.g. if the seller sold coins elsewhere), they will:
Attempt to contact the seller
Possibly add seller to internal blacklist
Notify you if the seller comes back
These cases depend on timing and seller availability, so act fast.
How to Avoid This in the FutureTo ensure smoother transactions:
Set a timer when making payments Always click "Transferred" immediately after payment Avoid distractions during active trades Keep screenshots and receipts ready
Why Escrow Still Protects YouEven if you miss the button, Remitano’s escrow helps by:
Holding coins temporarily during the transaction window Allowing disputes if issues arise Offering support to help recover trades
Missed the Transferred Button? Here's What to Do NowNow you know exactly what to do if I forgot to click Transferred on Remitano. While the trade might be canceled, there’s a chance to recover it with quick action. Contact support, explain the situation clearly, and let the Remitano team assist you.
Always stay focused during your trades — and act quickly to confirm payment on time!
