What to Do If Seller Doesn't Release Crypto on Remitano – Full Guide

What to Do If The Seller Doesn't Release Crypto on Remitano – A Full Guide

Wondering what to do if the seller doesn't release crypto on Remitano? Don't worry — your funds are protected by Remitano's escrow system until both sides fulfill their obligations. Whether it's Bitcoin, Ethereum, or other coins, here's how to handle a delay and secure your assets.

Why the Seller Must Release the Crypto

When you place a P2P trade on Remitano:

You pay the seller through a bank or mobile transfer.
The seller must click "I have received payment" to release the crypto.
Until then, Remitano holds the coins in escrow.

This prevents fraud and ensures a secure transaction.

You've Paid but Coins Not Released – What to Do

If the seller hasn’t confirmed receipt or released the coins:

Stay calm — your coins are still safely held by Remitano.
Check the chat: Make sure you’ve uploaded proof of payment.
Wait a few minutes: Sometimes bank transfers take a little time.

If nothing changes, it’s time to open a dispute.

How to Dispute a Trade on Remitano

Here’s how to resolve the issue quickly:

Step 1: Click “Dispute”
Choose a reason (e.g. payment made but no release)

Step 2: Select “I dispute not to negotiate the price”
This confirms that the dispute is valid and not a pricing issue.

Step 3: The Support team joins the chat
They’ll mediate between you and the seller.

This usually prompts the seller to respond quickly.

Use the Summon Feature (Optional)

You can remind the seller to take action:

Summon via App: Up to 10 times
Summon via Phone: Only 1 time

This directly notifies the seller and can help speed things up.

Important Notes About Escrow and Disputes

Before opening a dispute, remember:

Once coins are released from escrow, disputes cannot be reopened
Remitano cannot retrieve coins that have already been sent to a wallet
Always double-check payment and proof before disputes

The earlier you dispute, the easier it is to resolve.

Why Use Remitano’s Escrow System?

Funds are protected throughout the trade
Disputes allow for fair resolution
You’re never left unprotected

Resolve Your Crypto Trading Issues with Confidence

Now you know exactly what to do if the seller doesn't release crypto on Remitano. Whether it’s delayed action or miscommunication, the platform’s escrow system, dispute process, and summon feature are designed to protect you.

Trade safely and take action when needed — Remitano’s got your back.