How to Verify Documents on Remitano (KYC Level 2 Guide)

How to Verify Documents on Remitano (KYC Level 2 Guide)

To start trading securely and unlock advanced features, users must complete KYC (Know Your Customer) on Remitano. One of the most important steps is verifying your identity by uploading government-issued documents and completing facial recognition.

In this article, you’ll learn how to verify documents on Remitano, step by step, using either the mobile app or desktop version.

Why Is Document Verification Required?

Verifying your identity helps Remitano:

• Protect your account

• Prevent fraud and scams

• Comply with local regulations

• Allow larger trading limits and additional features

Submitting the correct document types and clear images ensures your verification is processed faster.

What Documents Are Accepted?

Remitano accepts most government-issued identification, including:

• Citizen ID card

• Driver’s license

• Passport

• National identity documents

• Voter card (in supported countries)

• BVN or NIN (for Nigeria only)

Note: If you have a valid ID not listed, contact Remitano Support for guidance.

Step-by-Step: How to Verify Documents on Remitano

Step 1: Start the Verification Process

1. Log in to your Remitano account

2. Click on “Verify” in your profile dashboard

Step 2: Navigate to “Level 2: Document Verification”

• Scroll down to Level 2 – Document Verification

• Click “Verify” to begin

You must complete phone number verification before proceeding.

Step 3: Choose Your Country

• Select your country of residence from the list

• Click “Continue”

This helps Remitano display the relevant ID types allowed in your country.

Step 4: Select Document Type

Choose the document you want to upload (e.g., Passport, Driver’s License, National ID), then click: “Start uploading documents”

Choose the correct type to ensure automated verification speed.

Step 5: Upload Photos of Your ID

You’ll be asked to take or upload clear images of:

• Front side of your ID

• Back side (if available/applicable)

On Mobile App: Use your camera to take photos directly in the app.

On Website: Use your webcam or upload files from your device.

File size must be under 50MB. If your image is too large, contact Remitano support for help.

Step 6: Complete Facial Recognition

After submitting your ID:

• On Mobile App: Keep your phone still and center your face for 5 seconds

• On Web: Click “Start verification” on your device and follow instructions

This step ensures that the ID matches your real identity.

Need help? See the Portrait Validation Guide in the help center.

How to Set Up Face Verification on Remitano (Level 2 KYC)

What Happens After You Submit?

Once your images and face verification are submitted:

• The system will automatically review your data

• You will see “Verified” status at KYC Level 2 if successful

• You can then:

  • Trade without restrictions

  • Verify your bank account

  • Increase your withdrawal and transaction limits

Review time is typically within a few hours, depending on queue and region.

Tips to Get Verified Faster

• Use a bright and clean background

• Hold your ID clearly within the frame

• Don’t wear hats, sunglasses, or filters

• Make sure your internet connection is stable

Need Help?

If you face any issues:

• Visit Remitano Support

• Chat with support directly in-app

• Join Remitano’s [official community channels]

Conclusion: Secure Your Account with Verified Documents

By completing KYC Level 2, you unlock more trust and flexibility on Remitano.
Now that you know how to verify documents on Remitano, follow the steps above and get verified today.

Stay safe. Trade with confidence.