Biometric authentication like Touch ID or Face ID adds convenience and extra protection to your Remitano account. However, there might be situations where you want to disable Touch ID or Face ID on Remitano — for example, if you lost your device or are switching phones.
This article will guide you through the secure process to turn off biometric login using the Remitano app.
You may need to disable biometric login when:
You lose your phone or fingerprint access
You share the device with others
Your device's security is compromised
You're switching to a new phone or reinstalling the app
Whatever the reason, Remitano ensures you can disable Face ID or Touch ID with strict identity verification.
Disabling Touch/Face ID requires identity verification (KYC).
Do not click on any links sent via email for this request.
Step 1: Log Into the App and Open SettingsOpen the Remitano App
Tap the “Profile” icon at the bottom right
Choose the option: “TOUCH ID / FACE ID”
Step 2: Report Lost AccessTap “I lost Touch ID / Face ID”
Select “Submit support request”
Step 3: Verify Your Identity via PhotoTo complete your request, you’ll need to upload a verification photo:
Take a selfie of yourself
Hold your original identity card (same as used in KYC)
Hold a handwritten note that says:
"Confirm disable Touch ID/Face ID at remitano.net YYYY/MM/DD"
Requirements for the photo:
Must be clear and not edited Show your face and full arm holding the paper Text must be handwritten, not typed Identity card must be clearly visible
Once submitted, your request will be reviewed by Remitano’s support team.
Most requests are processed within 24 hours
You’ll receive a confirmation once the biometric feature has been disabled
After that, you can use standard login or reset 2FA if needed
Never click email links claiming to disable Face ID/Touch ID Always access through the official Remitano app or website
This ensures your account stays protected from phishing attempts.
Losing access to your biometrics can feel frustrating, but with Remitano’s secure disable process, your account remains fully protected.
By submitting a valid identity confirmation, you can safely remove Touch ID or Face ID on Remitano and regain full access to your account.
Need help? Reach out to Remitano Support 24/7 via the app!
