Lost Your Remitano Authenticator (2FA)? Here's How to Recover Access

Lost Your Remitano Authenticator (2FA)? Here's How to Recover Access

If you've lost access to your Remitano Authy or your 2FA device, don’t panic. You can still recover your account securely by following our verification process.

This article will walk you through how to recover Remitano Authy, either via the mobile app or web version, with step-by-step guidance for disabling and resetting 2FA.

What to Do If You Lost Access to Your Authenticator App

Before starting the recovery process, please make sure that:

You have completed KYC (Identity Verification)
You can log in to your Remitano account with email or social login
You're ready to submit a verification photo (if needed)

Recovery via Remitano Web Browser

Step 1: Login

Go to remitano.com and log in to your account.

Step 2: Go to Settings

Click on the Profile Icon (top right corner) → Select “Settings”

Step 3: Manage 2FA

Scroll down to “2FA Authenticator” and click on “Manage”

Recovery via Remitano Mobile App

Step 1: Open the App and Tap Profile

From the homepage, tap the “Profile” icon at the bottom right.

Step 2: 2FA Authenticator

Tap “2FA Authenticator”

Disable Authenticator – Two Options

Now both web and app users can follow the same process:

Step 4: Click “Disable”

You will be asked to confirm the action.

Option 1: You Still Have Access to Authy

If you still have the Authy or Google Authenticator app:

• Enter the 6-digit verification code generated by the app

• Click “Disable”

You’ve successfully removed 2FA from your Remitano account!

Option 2: You’ve Lost Access to Authenticator

Click on “I lost Authenticator” → and follow the on-screen instructions.

You will be asked to upload a verification selfie with the following:

1. A selfie of yourself

2. Holding your identity card (KYC document)

3. Holding a piece of paper with handwritten text:
   “Confirm disable Authenticator at Remitano.com YYYY/MM/DD”
   (The date must be today’s date)

Verification Photo Requirements

Please make sure your selfie meets these conditions:

Not blurred or edited
Clearly shows your arm holding the paper
Text must be handwritten
All ID details must be visible

Why This Process is Important

This process ensures that:

• Only you can disable 2FA

• Your funds and account remain secure

• No third party can fake the identity recovery

Tips to Avoid Losing 2FA in the Future

Backup your 16-digit Authenticator key
Link Authy to multiple devices (optional)
Store recovery codes in encrypted password manager
Enable notifications and 2FA on all major features

Conclusion: Regain Access Safely with Remitano

Losing your 2FA access can be stressful, but Remitano’s recovery process ensures your identity and funds remain protected.

By following the proper steps and completing KYC, you can disable and reset Authy easily, and re-enable two-factor authentication afterward for continued security.

Tip: Re-enable 2FA after recovery to keep your account protected!