To disable Touch/Face ID, please follow these instructions:
Note: To disable Touch/Face ID requires you to verify your account.
Step 1: Log into the Remitano App and advance to "Profile" icon, choose "Settings"
Step 2: Select "TOUCH ID/ FACE ID"
Click on "I lost Touch ID/Face ID" -> select “Submit support request”
Step 3: Confirm you want to disable Touch ID/Face ID by photo.
For security reason for your account, you need to confirm your request to disable Touch ID/Face ID by:
Capture a selfie of you holding your identity card and a sheet of paper with handwriting:
'Confirm disable Touch ID/Face ID at remitano.net year/month/day' (The system will automatically update the time to the current one)
The picture needs to satisfy the following conditions:
Has not been modified
Is not blurred
Can see your arm holding the paper clearly
Use handwriting
NOTE: Please don't click on the link sent to your email.