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How to disable Touch/ Face ID on Remitano?
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Written by Remitano
Updated over 2 months ago

To disable Touch/Face ID, please follow these instructions:

Note: To disable Touch/Face ID requires you to verify your account.

Step 1: Log into the Remitano App and advance to "Profile" icon, choose "Settings"


Step 2: Select "TOUCH ID/ FACE ID"

Click on "I lost Touch ID/Face ID" -> select “Submit support request”


Step 3: Confirm you want to disable Touch ID/Face ID by photo.

For security reason for your account, you need to confirm your request to disable Touch ID/Face ID by:

Capture a selfie of you holding your identity card and a sheet of paper with handwriting:

'Confirm disable Touch ID/Face ID at remitano.net year/month/day' (The system will automatically update the time to the current one)

The picture needs to satisfy the following conditions:

  • Has not been modified

  • Is not blurred

  • Can see your arm holding the paper clearly

  • Use handwriting

NOTE: Please don't click on the link sent to your email.

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