How to verify documents

How to verify documents to use Remitano fiat wallet

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Written by Remitano
Updated over a week ago

Verifying your account will make it easier for you to trade

Higher KYC levels will bring more benefits to your account. To verify your account, you need to fulfil 2 requirements of the system, including:

  • Provide identification documents issued by your country’s government (including Citizen ID, Driver's License, Passports, and Identity Cards...).

  • Provide your portrait just by sitting in front of the Camera.

Note: Please upload images that display clearly and exactly as requested, if you upload the wrong image too many times, your account may be temporarily locked.

Step 1: To verify your account, choose your username > Verify account

Step 2: To verify the document (KYC level 2), you need to click on the Verify link in the Documents Verification section as shown below

Note: You can only verify document after verifying phone number successfully.

Step 3: You will be guided to prepare the necessary identification documents, after preparing all the identification documents, click the "Verify now" button to continue

Step 4: You need to choose the country that issued the ID, then click the "Next" button to continue the process.

Step 5: At this step, you will be asked to choose the type of document that you will use to verify your account.


  • Currently, for Nigeria, Remitano is supporting 5 types of documents, including NIN Slip, National ID, Passport, Driver license and Voter card. If you are in possession of an ID other than the 5 above and think it is valid, please contact Remitano's customer support team for assistance.

  • You need to choose the correct document type so the process could be automated and fast.

Step 6: In this step, you will be asked to fill in 2 important pieces of information on your identification, your Identification Number and your Full Name.


  • The image above is illustrating the case where you have selected the document type as National ID in the previous step.

  • Please enter your full name exactly as shown in your ID.

Step 7: You will be asked to upload a picture of the identity document you currently have.

Please read the instructions carefully so that you can upload the best quality images that match Remitano's criteria. After selecting the image, click the Next button to continue the process.

Note: For images, Remitano is limiting to 50Mb per file, if you have images larger than the limit, please contact customer service for assistance.

Step 8: After successfully uploading the ID photo, you will be taken to the application to authenticate the portrait.

Once the portrait validation is successful, you will see a pending approval status displayed in the document verification section.

If the document is accepted, the status at Level 2 will change to Verified

Now that your account is KYC successful, you can start trading or perform other requests such as Verifying your bank account to increase the level.

Thank you and wish you success with KYC!

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